If you can’t find the answer to your question below, please feel free to contact us at
Where are we?
Level 1, 272 Lygon Street VIC 3053.
The store is located at the corner of Lygon St and Grattan St. The entrance is actually on Grattan St, which is next to a 7-11 Convenience Store.
What are your operating hours?
Mon – Fri: 12:00 pm – 8:00 pm
Sat – Sun: 11:00 am – 9:00pm
Can anybody play?
- Recommended for ages 10+.
- Some game experiences require the player to walk around with both hands occupied with controllers and possibly kneeling and crouching. Take this into consideration if you are pregnant or have any adverse medical conditions contrary to these activities.
Will I be shown how to use the VR system?
Absolutely, we will give you a short briefing when you arrive for general instructions and safety information. If it’s your first time and you are unsure, we suggest playing the tutorial in VR where a guide gives you a run down of everything you need to know whilst hands on.
What is the highest number of people that can play VR games together?
Currently, there are four gaming stations which will allow a maximum of four players to play games simultaneously. We will expand the business and implement more gaming stations in the near future.
What are the Gaming Options I can choose from?
You can choose any game to play during your game sessions. If you have never tried VR games before, we strongly recommend you to choose some easy games first.
What are the payment options available?
You can pay online with your credit cards after your appointment is confirmed. Also, we have in place payment options (cash, EFTPOS Machine) that are very convenient for you.
Do you guys offer discount packages for group bookings?
We do offer discount packages for group bookings, please click here to check the details.
I wear glasses all the time and do not see very clearly without them. How do I enjoy VR games since goggles are involved?
You can still wear your glasses under the headset but may find it a bit uncomfortable since you’ll be wearing it for at least 30 minutes or even longer. If you have contact lenses, these might be a better option to use while playing VR games.
I usually get allergic reactions when I use public facilities. Should I be concerned about using your devices?
We take health and hygiene seriously. Because VR uses Goggles are used by lots of people, we consider hygiene as a paramount matter. We have hygienic leather face masks which we swap out after each play. We also sterilize the face masks before making them available for users.
What if I am late?
Please try to arrive on time as you will forfeit you own playing time If you are late.
Can I extend my play?
Yes. If there are no bookings after your session then you can do so, but before you come you will be able to see whether or not the time slot after you is booked or not.
How big are the Gaming Stations?
Each playing Area is about 6.5 m^2 (2.5m*2.5m).
Will I walk into objects?
The VR system has a built-in safety feature called Chaperone which will have a pre-determined perimeter meaning if you’ve approached a wall, it will initiate a guide to let you know you are approaching a wall or other objects which are shown as a silhouette in VR to keep you safe. The VR headset will also provide an option to see outside of the virtual space should you need to find a seat to sit down without removing the goggles. We do recommend that you follow the instructions at all times to ensure your own safety.
Can I get motion sickness from VR?
A majority of people do not get motion sickness with these state of the art hardware and software with low latency and programming that mitigates motion sickness; however there is that rare chance that you might feel motion sickness. If this is the case then you can mix up your experience and try something different or perhaps seated experiences. Due to our availability of a room scaled experience, there is a very low chance of any form of sickness as your mind will see what your body generally feels.
Can I take photos or videos?
You are more than welcome to film and video yourself and your friends within your Playing Bay, but if you wish to film other people in the area, ensure that you seek consent. VR Plus may wish to photograph or film you for promo purposes but we will always seek your permission first.