FREQUENTLY ASKED QUESTIONS
If you can’t find the answer to your question below, please feel free to contact us at
What is Virtual Reality?
Virtual reality (VR) is a computer technology that mimics an environment, either real or imaginary. It has a way of simulating a user’s senses making it appear as if you are interacting with the virtual environment. Virtual reality artificially creates a superficial experience, making use of sensory organs like sight, touch and hearing. Some simulations include additional sensory information and focus on real sound through speakers or headphones. The immersive environment appears so similar to the real world, creating a lifelike experience. Images and sounds appear so real, a person using virtual reality equipment is typically able to “look around and feel the virtual world, move about in it and interact with features or items that are depicted on a screen or in goggles.
Where is the venue located?
You can find us at Level 1, 272 Lygon Street VIC 3053. The store is located at the corner of Lygon St and Grattan St. As we are on Level 1, the entrance is actually bearing the Grattan St, which is next to a 7-11 Convenience Store.
Why should I go to VR Plus instead of getting my own?
The current VR systems are somewhat expensive and require a rather large, unobstructed space in which to operate. VR Plus has been designed to facilitate the ultimate VR experience. We hope we can bridge the gap for those of you who just can’t wait to become a VR enthusiast! More excitingly at VR Plus, currently we support multiplayer games for up to 4 players to interact in a game at the same time. And you will also save money of buying all the expensive games.
Can anybody play?
- Recommended for ages 10+.
- Some game experiences require the player to walk around with both hands occupied with controllers and possibly kneeling and crouching. Take this into consideration if you are pregnant or have any adverse medical conditions contrary to these activities.
What are the Gaming Options I can choose from?
You can choose any game to play during your game sessions. If you have never tried VR games before, we strongly recommend you to choose some easy games at the beginning.
Will I be taught how to play the games?
Sorry, but we still have to say No. Of course, our staffs will provide you general assistance and instructions on how to use the equipment and start the games. However, they are not able to instruct you how to play each game in details as we have about 100 VR games which make it impossible to do so. You may still find that they would most likely guide you through games regardless of their role but we must set an expectation that we cannot instruct you in every little detail. By design the games and experiences are straight forward if you take a logical approach to it, and again our staff almost always instruct you when asked, however be aware if a game has been designated for ‘Hard-Core Gamers’, they will NOT provide you any support at all, and this is due to the fact that, if a game is designated as such, it is therefore far too complex to explain to the average user without running a 50 minute lesson on it, which will be no fun to you at all.
What is the highest number of people that can play VR games together?
There is only one VR headset per Playing Bay so it can accommodate only one player at a time but you can actually share the VR headset with your friends during your game session. If you wish to play the multiplayer games, you will need to book a second, third or up to fourth playing Bay to group play. So a maximum of four VR Playing Bays per session.
What are the payment options available?
We have in place payment options that are very convenient for you. You can pay online via our secure paypal method. If you do not have a paypal account, you can still make payment with cards by simply clicking ‘Pay with Credit or Debit Card’. You can also choose to pay cash physically when you visit the store.
Do you guys offer discount packages for group bookings?
We do offer discount packages for group bookings, please click here to check the details.
What are your operating hours?
We are open on Mondays to Friday from 12:00 pm to 8:00 pm. On weekends, we are available from 11:00 am to 9:00 pm.
What if this is my first time of using VR system and I am finding it a bit difficult to use, what should I do?
Our VR systems may be a bit advanced if it is your first time of using it but not to worry, we’ve got you covered. We will give you a quick run-through of how to use the system. Apart from general gaming instructions, we will also give you safety tips as a first time user. You may as well firstly play the tutorial in VR where a guide gives you a rundown of everything you need to know whilst hands on. We advise you try as much as possible to arrive 5 minutes earlier so that we could brief.
I wear glasses all the time and do not see very clearly without them. How do I enjoy VR games since goggles are involved?
You can still wear your glasses under the headset but may find it a bit uncomfortable since you’ll be wearing it for at least 30 minutes or even longer. If you have contact lenses, these might be a better option to use while playing VR games.
I usually get allergic reactions when I use public facilities. Should I be concerned about using your devices?
We take health and hygiene seriously. Because VR uses Goggles are used by lots of people, we consider hygiene as a paramount matter. We have hygienic leather face masks which we swap out after each play. We also sterilise the face masks before making them available for users. Our controller devices are also sanitized daily so you can be rest assured that you are playing in a germ-free environment.
What if I am late?
Please try to arrive on time as you will forfeit you own playing time If you are late. If you haven’t already done so before, you will still need to check-in at the front desk and receive a safety briefing.
Can I extend my play?
Yes. If there are no bookings after your session then you can do so, but before you come you will be able to see whether or not the time slot after you is booked or not.
How big are the playing bays?
Each playing Area is about 6.5 m^2 (2.5m*2.5m).
Will I walk into objects?
The VR system has a built-in safety feature called Chaperone which will have a pre-determined perimeter meaning if you’ve approached a wall, it will initiate a guide to let you know you are approaching a wall or other objects which are shown as a silhouette in VR to keep you safe. The VR headset will also provision an option to see outside of the virtual space should you need to find a seat to sit down without removing the goggles. We do recommend that you follow the instructions at all times to ensure your own safety.
Can I get motion sickness from VR?
A majority of people do not get motion sickness with these state of the art hardware and software with low latency and programming that mitigates motion sickness; however there is that rare chance that you might feel motion sickness. If this is the case then you can mix up your experience and try something different or perhaps seated experiences. Due to our availability of a room scaled experience, there is a very low chance of any form of sickness as your mind will see what your body generally feels.
How do I select which games I play?
Our friendly staffs will guide you and help you select the popular games that you prefer. You can also select any game that is available in your Playing Bay. You simple go to the ‘Dashboard’ via the System button which we will show you on your controller, and you can scroll through the menu screen in Virtual Reality to select the next game. It is important to EXIT a game before starting another as this might cause the system to pause and may have to be restarted.
What if I have more questions?
Will I be shown how to use the VR system?
Absolutely, we will give you a short briefing when you arrive for general instructions and safety information. If it’s your first time and you are unsure, we suggest playing the tutorial in VR where a guide gives you a run down of everything you need to know whilst hands on.
Can I take photos or videos?
You are more than welcome to film and video yourself and your friends within your Playing Bay, but if you wish to film other people in the area, ensure that you seek consent. VR Plus may wish to photograph or film you for promo purposes but we will always seek your permission first.